Contact & Support

A real person reads every message. We aim to reply within 24 hours, and in practice usually sooner.

Email us

• Orders, refunds, a reading that didn't arrive: [email protected]
• Privacy, data access, deletion requests: [email protected]

If you're writing about an order, include the email address you used at checkout or your order ID — that's all we need to find it.

Who you're buying from

ChartedSelf is operated by Northpine Labs LLC, registered in United States.

1021 East Lincolnway #10201, Cheyenne, WY 82001, USA

Purchases are sold by Northpine Labs LLC as the seller of record. Your card statement will show "NORTHPINE* CHARTEDSELF".

Don't recognise a charge?

Email [email protected] before you dispute it with your bank. We can almost always identify the order and refund it the same day, which is faster for you than a dispute — those take banks weeks to resolve.

Something went wrong with a reading

If your reading stalled part-way, never arrived, or the link stopped working, email us. We can re-run the generation or re-send the link. You don't need to ask for a refund to get it fixed — and if you'd rather have your money back, see the refund policy.

Lost the link to your reading

Write from the email address you paid with — that is what we look the order up by, since we keep no accounts and no list of customers. If you still have the reading open in the browser you bought it in, the "My reading" link at the top of any page goes straight back to it.